Shipping Policy

 

Shipping Policy

At Zenvio, we prioritize customer satisfaction and quality service. We provide reliable shipping with transparent communication regarding delivery expectations. Please note that we do not guarantee delivery by any specific date, including holidays such as Christmas, Halloween, or any other event period.

SHIPPING PROCESS AND TIMELINE

All orders at Zenvio are processed within 1–2 business days, Monday through Friday (excluding weekends and public holidays).

Estimated delivery time: 5–8 business days from the date of shipment.
A tracking number will be provided once your order has been shipped.

During high-demand seasons or special promotions, processing and delivery times may be subject to minor delays. We appreciate your patience and understanding.

NO REFUNDS FOR SHIPPING DELAYS

Once an order has been shipped, Zenvio is not responsible for any delays caused by shipping carriers, customs, weather conditions, or other external factors beyond our control.
Refunds or cancellations based on delivery delays will not be accepted.

WRONG ADDRESS DISCLAIMER

Customers are responsible for providing accurate and complete shipping information at the time of checkout.
If an incorrect or incomplete address is provided, we offer a limited window to make corrections before the order ships.

Orders returned or undeliverable due to incorrect addresses may incur additional shipping fees.
Zenvio is not responsible for lost packages caused by inaccurate shipping details.

LOST OR STOLEN PACKAGES

Zenvio is not responsible for lost or stolen packages confirmed as delivered to the address provided at checkout.
If your tracking information shows “delivered” but you have not received your package, please contact the shipping carrier directly for further assistance.

RETURN POLICY

Our return policy applies only to unopened and unused items.
Refunds or returns based on delivery time expectations, including delays during busy seasons such as Halloween or Christmas, are not accepted.

For more information, please see our full Return & Refund Policy.

OUT OF STOCK ITEMS

If an item is out of stock, your order will be held and shipped once all items are available.
In cases of significant delays, we will contact you with options to modify or cancel your order.
Refunds will not be automatically issued due to stock delays unless confirmed by our support team.

CUSTOMS, DUTIES, AND SHIPPING DELAYS

Zenvio is not responsible for any shipping delays caused by customs processing.
All customs duties, import taxes, and other fees are the responsibility of the customer.

Refusal to pay customs fees or rejection of a shipment due to these costs does not qualify for a refund or return.

FULL ACKNOWLEDGMENT AND ACCEPTANCE

By placing an order with Zenvio, you acknowledge and agree to all terms outlined in our Shipping, Return, and Refund Policies.
This includes our policies on delivery times, customs duties, and the handling of lost or stolen packages.
By completing your purchase, you agree to waive any claims for refunds, chargebacks, or returns related to delivery timing or external shipping costs.

CONTACT INFORMATION

If you have any questions about your order or shipping details, please contact us:
📧 j2bshopify@gmail.com
📍 412 Glendale Rd, Glenview, IL 60025, United States