Privacy Policy

 

Privacy Policy

This Privacy Policy describes how Zenvio (the “Site”, “we”, “our”, or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at j2bshopify@gmail.com or by mail using the details provided below:

Zenvio
412 Glendale Rd, Glenview, IL 60025, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device information

  • Purpose of collection: To load the Site accurately and perform analytics on Site usage.

  • Source: Automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure: Shared with our processor Shopify.

  • Personal Information collected: Browser version, IP address, time zone, cookie information, viewed pages or products, search terms, and interaction data.

Order information

  • Purpose: To provide products or services to you, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for risk or fraud, and provide product or service information in line with your preferences.

  • Source: Collected from you.

  • Disclosure: Shared with our processor Shopify.

  • Personal Information collected: Name, billing address, shipping address, payment details (including credit card numbers), email, and phone number.

Customer support information

  • Purpose: To provide customer support.

  • Source: Collected from you.

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. Read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.

  • We may share information to comply with laws, respond to lawful requests, or protect our rights.

Behavioural Advertising

We use your Personal Information to provide targeted advertising and marketing communications that may interest you.

For example:

  • We use Google Analytics to understand customer usage of our Site (Learn more or opt out).

  • We share Site usage and purchase data with advertising partners via cookies and similar technologies.

You can opt out of targeted advertising via the Digital Advertising Alliance’s opt-out portal.

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship and fulfill orders

  • Keep you updated on products, services, and offers

Lawful Basis (for EEA Residents)

We process your Personal Information under these bases:

  • Your consent

  • Performance of a contract

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate interests that do not override your rights

Retention

We retain your Personal Information unless and until you ask us to erase it.

Automatic Decision-Making

We do not engage in automated decision-making with legal or significant effects. Shopify may use limited automation to prevent fraud (e.g., temporary IP or card blacklists).

Selling Personal Information

Our Site sells Personal Information as defined by the California Consumer Privacy Act (CCPA).

GDPR & CCPA Rights

If you are a resident of the EEA or California, you have the right to access, correct, port, or erase your Personal Information. Please contact us through the email or address above to exercise your rights.

Cookies

We use cookies to improve your experience and analyze Site performance. You may manage or block cookies through your browser settings. Learn more at www.allaboutcookies.org.

Do Not Track

Because there is no consistent industry understanding of “Do Not Track” signals, we do not alter our data collection or usage practices when we detect such a signal.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons.

Complaints

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.