Return Policy
Refund & Return Policy
RETURN POLICY
At Zenvio, your satisfaction is our top priority. If you receive a damaged or incorrect product, we provide a simple and transparent process for returns or replacements.
10-Day Return Policy for Damaged or Incorrect Products
If you receive a faulty, defective, or incorrect item, you have 10 days from the delivery date to request a refund or replacement.
To qualify, you must provide clear photos or videos showing the issue with the product.
To start a return or replacement, contact our support team at:
📧j2bshopify@gmail.com
Please note that if you contact us after 10 days from the delivery date, we will not be able to issue a refund or replacement.
Refunds are issued only in cases of damaged, defective, or incorrect products.
Clothing & Apparel Return Rules
(Applies to all clothing, footwear, and related items, including seasonal costumes)
Condition Requirements
Returns are only accepted if the item is:
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Unworn and unwashed
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In original packaging with tags attached
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Free from damage, stains, or odors
All returns are subject to inspection. Items showing wear or use will be rejected.
Return Shipping Costs
Customers are responsible for all return shipping costs unless the item is defective, damaged, or incorrect.
Zenvio does not provide prepaid return labels.
Size Responsibility
Returns or cancellations are not accepted for size or preference issues if the correct item and size were delivered.
We strongly recommend reviewing the size chart before purchasing.
Exceptions / Non-Returnable Items
Some items cannot be returned, including:
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Perishable goods (e.g., food, plants, flowers)
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Custom or personalized items
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Personal care or hygiene products
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Hazardous materials or flammable liquids
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Sale items and gift cards
Wrong Address
Customers are responsible for providing accurate shipping details.
Orders returned due to an incorrect or incomplete address are not eligible for refunds.
Lost or Stolen Packages
Zenvio is not responsible for lost or stolen packages once they have been confirmed as delivered to the address provided.
For assistance, please contact the shipping carrier directly.
High-Demand Seasons
During high-volume periods (e.g., Halloween, Christmas), shipping delays may occur due to carrier or customs issues.
Once shipped, Zenvio is not responsible for such delays. Refunds or cancellations due to delivery timing will not be accepted.
We recommend placing orders early to avoid delays.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason.
Items must be unworn, unwashed, unused, with original tags and packaging.
Customers are responsible for return shipping unless the item is defective or incorrect.
Non-returnable under this policy:
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Custom or personalized products
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Hygiene-sensitive products (e.g., underwear, intimate apparel)
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Sale items or gift cards
How to Start a Return
To begin a return or replacement for a damaged or incorrect product:
Email us at j2bshopify@gmail.com with your order number, clear photos/videos of the issue, and a brief description.
Do not send items back without prior approval.
Unauthorized returns will not be accepted.
Refunds
Once your return is approved, refunds will be issued to your original payment method within 15 business days.
Processing time may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund approval and you haven’t received your funds, please contact us at j2bshopify@gmail.com
Return Address
All approved returns should be sent to:
Zenvio Returns Department
412 Glendale Rd
Glenview, IL 60025
United States
Acknowledgment and Acceptance
By placing an order with Zenvio, you acknowledge and agree to all terms stated in this Return & Refund Policy, including our shipping and delivery conditions.